Membership Cancellation

Month-to-Month plans and memberships can be canceled at any time, however we must receive written notification thirty (30) days prior to your credit/debit card processing date to cancel your monthly membership. All plans and monthly memberships require a minimum of 30 days written notice prior to next billing date to assure cancellation of automatic payments. Cancellation requests submitted within the 30 day billing cycle will result in a final payment drawn from your account on your established auto draft date. Once final payment has been drawn from your account, clients will have 30 days from the last bill date to use the facilities. It is your responsibility to provide written notice 30 days in advance of your next billing date. There will be no refund issued once a payment has been charged to your credit card. All monthly recurring term plans of 6 months and 12 months require 30 days written notification prior to your next bill date and will incur an early cancellation fee equal to one month membership for that plan. Click here to submit a cancellation notice.

Membership Holds and Account Freezes:

Clients may put their membership on freeze or hold, for a period no less than thirty (30) days (or one calendar month), and for up to ninety (90) days (three calendar months) per calendar year. Notice of freeze must be given to CFNKY via written email notification prior to the first day of the requested hold and will not be issued retroactively. Holds cannot be issued for personal travel under 3 weeks. All payments drawn prior to the requested hold will not be refunded. Clients will not be billed for frozen months, and billing will resume automatically upon end of the freeze period. All prepaid clients will have memberships extended by the number of frozen months. Holds longer than ninety (90) days may be issued for members of the military on temporary duty assignment with advanced notification. If client chooses to cancel membership during the hold or freeze period, written notification must be issued within 30 days prior to the end of the hold period, otherwise clients will be charged a final month of membership upon hold release.

Membership Lapses and Membership Reactivation:

If you choose to cancel your membership at any time and return at a later date you will be subject to any rate increases at the time of enrollment.

Refunds:

CFNKY will not provide refunds retroactively for any cancellation requests. Membership cancellations are only processed by submitting the membership cancellation form. Please do not send cancellation messages to our Facebook page or other social media sites.

CFNKY does not issue refunds if you do not use your membership, nor can you carry over sessions to the next month if you missed a class. No exceptions.